The Whole Reason We Take Deposits...
Look, a lot of people get angry when they forfeit their deposit for any of a number of reasons, last-minute cancellations being the most common. Usually, though, this is the result of an emergency: being called in to work last minute; a flat tire or breakdown on the way to the appointment; a death or illness in the family; something unplanned and unpredictable, you know?
Not like in this most recent case.
So in this particular case we want to give the individual the benefit of a doubt and have omitted the name. However, as you can clearly see, we did everything possible to contact this individual who knew full well that they didn’t have the money to pay for their tattoo session and instead of letting us know, waited until 2 hours before the scheduled appointment to tell us they weren’t coming in.
Here’s the stupid part: At this point if the person just no-call, no-showed we wouldn’t have any idea what happened and they could have feigned an emergency or concocted some other sort of lie to make them look good, but this is just plain dumb.
“Sorry, I don’t have the money.”
“You didn’t know you didn’t have the money yesterday or even the day before?”
“No, I’m entirely incompetent as a human being.”
“You DO know that you could have kept your deposit and rescheduled for later at no additional cost if you’d only given us reasonable notice, right?”
“Yes, that was written clearly on the deposit agreement I signed when I scheduled the appointment originally, but as I stated before, I’m pretty much incapable of keeping my word.”
“Oh, well in that case, if you want to do business with us in the future you will need to pay for the time you wasted and the time you will most likely waste in the future.”
“Now waitaminute…”
“Nope, Bye!”
We understand that things go wrong and we try to work with people, but this particular individual had plenty of time to let us know and purposely refused to do so. We have to take action to protect ourselves from this kind of knucklehead. The I-Know-I-Don’t-Have-The-Money-To-Get-Tattooed-But-Imma-Wait-To-Tell-Them kind. Holy Shit.