What in the Actual Fuck?
Okay, I guess the best way to handle this one is to refute the item-by-item fuckery enclosed in this woman’s ranting email, then maybe explain what actually happened. Please refer to the second screenshot. Here goes:
First, the timestamp, it’s 6AM on a Sunday morning, never a good time to send an email. It absolutely reeks of a long Saturday night. Second, it hadn’t been a month without a reply, we actually replied to her in about 20 minutes and it had only been 10 days, so she’s clearly wrong on two points here. My question would be why would you go to the trouble of writing a negative review, THEN go to the trouble of sending us an email about it, but not just reply to the email we sent you asking you to come by the shop so we could help you out? Or make a phone call? Or come by to talk with us? There’s literally a half dozen things you could have done to get satisfaction before hopping on the crazy train down to Bad Reviewtown. We never even got a chance to help this woman with her perceived problem before she went full-blown-whack o’loon on us. But I digress…
3. She then includes her review which starts ‘So I loved Timba’ Timba is a man named Tim Booth who worked at Lone Wolf Bodyart which used to be located in the same building Lighthouse Tattoo is now in. He passed away a few years ago and will be sorely missed. While they weren’t close, our owner Will and Timba shared a mutual respect as they had worked together in the past when Will worked at Lone Wolf Bodyart some 7 or 8 YEARS before opening Lighthouse Tattoo.
4, She states that she heard Bear had taken over Lighthouse Tattoo from Timba so she was ‘ecstatic’, except for the fact that none of that is true. First Timba didn’t own Lone Wolf, it’s owned by a man named Ben Dixon, always has been. Second, Timba has never worked at Lighthouse Tattoo and has never even been associated with Lighthouse Tattoo, for any reason whatsoever, to be clear. Bear is a man named Rik Sweeney who also works at LONE WOLF BODYART in Hermitage now, he does not own, nor has he ever worked at Lighthouse Tattoo. He worked at the Lebanon location for Lone Wolf with Timba. That location was shut down for two years before Lighthouse Tattoo moved in there. Bitches be crazy.
5. She said she got tattooed by Brady and that he did a great job, just not so great that she didn’t need a touch up and she completely fails to mention that the reason Brady wasn’t at Lighthouse Tattoo is because he is currently in prison. We honored her free touch up and Matt did the job but she didn’t like some way that he altered a butterfly, in his words, ‘to make it better’. I don’t have photos of the original piece, but I can say that Matt was a much better artist than Brady and based on the photo she sent, we couldn’t find anything wrong with what was done. Still, we asked her to come in and let us see the piece in question.
6. She claims that she lost a deposit for her husband because after her tattoo, he didn’t want to be tattooed by Matt. However, this would never have been the case, as we had several other artists he could have booked with if he didn’t want Matt to do the job, they just NEVER CONTACTED US ABOUT IT AT ALL. It seems they just no-call, no-showed. Difficult to figure out now, as this woman clearly isn’t interested in things like the facts or being honest and Matt doesn’t work here anymore either, having moved to Oregon. She also mentions she paid a deposit to Brady, which is interesting, because WE never saw a dime of that money.
7. In probably the strangest of strange twists, she says that she emailed us photos of her tattoo a month later (TRUE), but that she didn’t get a response (FALSE) You can clearly see that on Thursday, May 12th, at 4:08 PM she sent us the photos and we responded to her 13 minutes later, at 4:21 with ‘Hey Candis, can you come in and have us look at it?’ It was then US who didn’t receive a response.
A word to the wise here. If you won’t cooperate with your chosen tattoo shop’s requests, it’s going to be real tough getting satisfaction. We have 10 people working here, we do our best to keep up with our clients, their concerns, any special considerations they might require, any special needs they might have. But this woman’s special needs are of a variety we simply aren’t equipped to take care of. IF YOU DON’T HEAR FROM US, JUST SHOOT US ANOTHER EMAIL OR MAYBE CALL THE GODDAMN TATTOO SHOP YOU LAZY FUCK, WE’RE NOT TRYING TO AVOID YOU, WE ARE JUST BUSY. Fuckety fuck fuckaroo.
8. She goes on to say we shouldn’t be allowed to use Timba’s name. We don’t. Timba has never, ever been associated with Lighthouse Tattoo in any way. Will inherited some of his old clients and is honored to be able to do so. She goes on to say if Timba had a disappointed customer he would have definitely fixed it. We would have fixed it too, Candis, if you would have just responded to the damn email or called us, or came by the shop. You act like you are the only client we have, and you don’t bother getting any of your facts straight before jumping to A LOT of conclusions. We can’t help you if you won’t let us. Timba taught us that. Some people you just have to let go, some people are too far gone and would just rather hurt you than let you help them because they enjoy being outraged.
I don’t know if Matt did something to this woman’s tattoo to mess it up. I don’t know if we could have fixed it if he did. I do know she has a lot of ideas about things that aren’t actually the case and I do know that we were certainly willing to try to help her out, even if she was being a little weird or odd about her preferences, she’s entitled to them, it’s her tattoo after all. What she’s not entitled to do is go on the internet, make up stories and try to hurt our business when the only two people who have ever tattooed her don’t even work here anymore. Jesus Christ, you can’t make this shit up. Imma go stick my head in the microwave. Go fuck yourself lady.
Rest well brother Timba, at least you don’t have to deal with nitwits like this anymore, I know how much you hated it. ~Will Wood
In this early email you can see that she is obviously upset. We had asked her to send a photo of her tattoo and this is what she sent. Since we couldn’t tell what the problem was from the photo, we asked her is she could come in and let us take a look at it so we could best help her. She never replied.
There’s so much wrong with this email it would be hard to list in this space. Allow me to point out that we received it at 6AM on a Sunday morning. She taeks the time to write this but not respond to our email? What a waste of energy.