Oh man, we never really get to do this, but here it is, the bullshit never stops: This woman (you can read about her horrible behavior and sense of entitlement at the end) charged back her card after seeing her spot on KOTM. Couple of funny things about it, on the documents she sent the credit card company, she admitted that she knew the deposit was nonrefundable, but blamed us for not trying to remedy the situation. The woman who wouldn’t let us breathe for ten minutes to figure out how to help her; the woman who randomly attacked one of our artists for not' ‘greeting her when she arrived’ (he was working at the time), the woman who failed to take responsibility for her part in any of one of the most ridiculous instances of someone who just failed to take a second and listen to what was being said to them—that person decided they deserved their money back! Dude, swear to God, we can’t make this shit up!

You know the best part? She sent her Knucklehead of the Month post to the credit card company to try to prove her case! Well, THEY all know what kind of person she is now too! We’re sure she called a lawyer to talk about suing and got told she didn’t have a case, she seems like the type, too.

Here’s the deal: We don’t want your money lady, it’s literally the last thing on our minds. We tried to help you with your horrible cover up and when you didn’t want to do what was recommended (that was your SECOND mistake, the first being the original tattoo), you tried to get one of the best tattooers in the state to do a dot, a fuckin dot. You acted so disappointed that our owner would want to move you to another artist so you wouldn’t have to wait four months to get a damn dot. You proceeded to overreact to a simple scheduling issue and behaved like a poorly trained child, demanding that Will be the one to do your dot since the artist you were scheduled with was running behind. Hell, on the day in question, when we told you we would call you back to get things straightened out for you, you couldn’t give us the time we needed to figure out a workable solution. You nagged and berated us until it simply wasn’t worth it to continue to do business with this crazy woman. You see, money isn’t the issue here Brigette, but the way our people are treated is very, VERY important to us. You may think that hundred bucks is enough to buy and sell a person, that you can treat them however you like once they’re paid for.

We’re here to tell you you’re wrong.

People in service industries aren’t for sale, or even for rent. You acknowledge the value of their work when you pay for their service. They don’t have to put up with you talking down to them; your wacko sense of entitlement with your ‘I must be greeted at the door or this is unprofessional’ bullshit; your need to be treated like you’re spending waaay more money than you were (Will’s typical session is $600, which he would have to forego in order to do your $100 dot coverup); and generally the idea that just because things didn’t go exactly as you thought they should that we had somehow wronged you. You see Brigette, you DO owe us that $100, for all the work we did putting up with your shit, but you know why we didn’t fight that chargeback? We could have fought it too, we have your deposit slip stating you know it’s nonrefundable, and since you declined service on the day of your appointment the onus is on you to provide a reason why you shouldn’t have to pay. Being in KOTM isn’t a good enough reason either, since you ended up here by virtue of your own bad behavior and obviously you haven’t learned from this experience. So why didn’t we fight to keep that money? It’s two reasons really 1. Since you sent this to the card company, we now know you’ve read this, and that gives us a certain satisfaction money can’t buy(we laughed our fucking asses off), and 2. We figured you could take that $100 and stick it up your ass.

Here’s the old post telling the original clusterfuck of a story: HoneyBadger Doesn’t Give A Shit.

We’re gonna try to skip to the good part, but there was already a lot of warning signs with this one…

Brigette called on the day of her appointment and asked to push the appointment back by an hour. The artist, Brady, didn’t have any other appointments that day due to their being a special event scheduled, so we moved the appointment back. Then fate decided to throw us a curve ball and sent several walk-ins to the shop, right at noon. Brady stepped up to tackle one of the pieces at 12:30, believing he had plenty of time to get it done before his newly-rescheduled 2 o’clock appointment.

Here’s that again: The appointment WAS at 1, it got pushed back to 2, so Brady took on a walk-in at 12:30 that he believed would take about 45 minutes. Should’a been no problem. However, things changed and this walk-in took far longer than expected, Brady finished it at 3:15. Brigette waited about 40 minutes before announcing that she would ‘call to reschedule’, and stormed out.

Now, we understand that she was upset, we also understand SOME of why she was upset (she had to wait longer than she felt reasonable past her appointment time). What makes it a Knucklehead of the Month post are the details.

You see, before she stormed out, she declared that she ‘had kids she had to get back home to’, as if she needed a sitter. The problem with this excuse for leaving is that her husband was sitting right next to her. So unless she’s in one of those ‘I ain’t watching those damn kids, bitch’ kinda marriages, he probably could have left and sat with the kids by himself, leaving her to get tattooed. She wouldn’t say what her real problem was: That she was angry that she had to wait so long and wanted to throw a fit about it so she could get special treatment.

She called us less than five minutes after she left. We genuinely thought her schedule was so busy it was going to take her a couple of days to contact us with another time she could get tattooed. At least that would explain her last-minute rescheduling with Brady and her need to leave early, even though she would still have been at the shop if she started getting tattooed at the correct time.

Yep. Let that sink in. She would still have been at the shop anyway. She just wanted to give us shit for taking too long.

When she called the receptionist informed her that we would be calling her back, as she was busy piercing while most of this issue was developing in the shop, so she wasn’t sure how to handle it. Also during this time, Will was trying to figure out the appropriate course of action for someone who had behaved disrespectfully to his artist by storming out instead of trying to find a more productive way to move forward that wouldn’t have resulted in her needing to reschedule. Will was going to offer a 40% discount for the inconvenience of the long wait time, which is how we usually handle things when people have to wait for an extended period past their scheduled appointment time.

She called us back. Again. At this point we had pretty much figured out how we wanted to try to move forward. We wanted her to understand that judging how long it will take to do a tattoo is a matter of lots of variables, some of which the tattooer doesn’t have any control over. We wanted her to understand that no one in the shop thought that this tattoo would take more than the hour a half that Brady had to get the piece finished before Brigette’s appointment. Brigette had also stated that she didn’t want to reschedule with Brady, and we wanted to understand what the problem was there too. We were about to call her, literally phone in hand, when she called us the second time. She’d just called to complain that we hadn’t already called her back. That’s right, seems Brigette had decided we didn’t know how to do our jobs.

It went downhill from there. Apparently Brigette doesn’t give a Shit. Like the mighty honeybadger, this particular type of Karen doesn’t give a Shit about Shit. Not the fact that she started all this by last minute rescheduling; not the fact that Brady and everyone else thought he had plenty of time to take that walk-in (the young lady he tattooed wanted something pretty specific and the draw-time took longer than expected); not the fact that Brady was losing money because she left, or the fact that he was losing money because she pushed her appointment back. Nope, this Bit- Ahem, HoneyBadger didn’t care about how her decisions or actions affected anyone else, she only cares about being inconvenienced.

Her reason for not wanting to reschedule with Brady? Because he didn’t stop what he was working on to greet her. That’s right, she was mad that he DIDN’T STOP WORKING ON THE TATTOO THAT WAS MAKING HIM LATE TO SAY HELLO, WHICH WOULD HAVE TAKEN EVEN LONGER. WTF!?! She then declared that she wanted Will to do her tattoo. Aha! There’s the rub.

You see, originally she had booked with Will to get a cover up on the back of her neck. After a brief consultation, she scheduled an appointment with him in May, this was a months-long wait, typical of Will’s busy schedule. A couple of weeks later, she comes in and has changed her mind, not wanting a detailed cover-up, but merely to get the tattoo blacked out and couple of small, linework-only pieces. Will rescheduled her for that weekend with Brady, transferring her deposit. Now she was trying to use her extended wait time to demand that her 45-minute blackout cover up and tiny tattoos be performed by one of the most decorated, award-winning tattoo artists in the state. Nope. Not today Satan! You don’t get to re-write the terms of an agreement because you decided to blow your top. That’s not how negotiations work. Damn sure not here. Remember the rule: Be Nice. You’ll get more with honey here, little badger, than with vinegar, so don’t trip.

Brigette the Badger-er had gone from being reasonably upset about having to wait too long to shot-out-of-a-cannon crazy due to an entitlement mentality. Had she been reasonable at all, owning her part with her last-minute rescheduling; understanding that Brady was doing the best he could with a bad situation; either let her kids hang out with their sitter or sent Dad to take care of them; or asked for something to make up for the inconvenience even! Had she done any of that, she would have waited too long and gotten tattooed at a 40% discount for her trouble. Our bad.

Instead, she waited too long; decided to show her lack of upbringing by announcing to the shop owner that she would call to reschedule when that’s not a policy of ours or anything we’ve ever agreed to; call the shop immediately, not because she had her schedule straightened out, but to show her ass; then called back again once told we would call her, adding to our thoughts that she may have just been an entitled troublemaker (Karen); decided to fabricate a problem with Brady to try to get her way; all ultimately not getting tattooed; losing her deposit; and getting herself banned from Lighthouse Tattoo in the process.

Brigette Hayes, you’re a real winner, Knucklehead!

You owe us and especially Brady an apology for the way you treated us. The world doesn’t belong to you and sometimes you will be inconvenienced by it. Learn this or continue to suffer the consequences of your shit attitude. We really wanted to take care of you. We would have gone out of our way to do so, just not at the expense of another client currently being tattooed. If you would have taken the time to let us figure out how to address the situation you would be happy by now. Instead, you doubled down on bad behavior with a bad attitude, which simply makes it impossible for us to move forward, which is what we were trying to do. We could have apologized for the inconvenience, but instead now we’re just calling you an asshole.